Mike Hatch Posted March 8, 2021 Share Posted March 8, 2021 Installed 2021, input our serial # and product code word to the licence manager, but it never completes just eventually showing (Not responding). Quote Link to comment Share on other sites More sharing options...
Cary OConnor Posted March 8, 2021 Share Posted March 8, 2021 Is this activating while starting IronCAD? There may be an issue that we believe was resolved with SP1 or a hotfix. Try closing IronCAD and starting the License Manager from the Start-Program-IronCAD 2021-License Management Tool and activating through that process. Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted March 8, 2021 Author Share Posted March 8, 2021 It's a new installation downloaded today so presumably has the latest build. Hangs within the licence manager whether from "Start-Program-IronCAD 2021-License Management Tool" or when requested in IC2021 when the "Run Trial version" window pops up. We can enter all of the license details, it hangs at "Next" with Internet activation selected. Quote Link to comment Share on other sites More sharing options...
SSIMMONS Posted March 8, 2021 Share Posted March 8, 2021 38 minutes ago, Mike Hatch said: It's a new installation downloaded today so presumably has the latest build. Hangs within the licence manager whether from "Start-Program-IronCAD 2021-License Management Tool" or when requested in IC2021 when the "Run Trial version" window pops up. We can enter all of the license details, it hangs at "Next" with Internet activation selected. I am not sure how helpful this is, but I believe I had the same issue and it was due to the network license on our server not being updated or something like that. Good Luck. -Spencer Quote Link to comment Share on other sites More sharing options...
BSTAFF Posted March 8, 2021 Share Posted March 8, 2021 Hi Mike, If you send me the Lock ID of the machine, we can try an offline activation. Send it to Support@ironcad.com and we will try to get you up and running. Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted March 9, 2021 Author Share Posted March 9, 2021 (edited) HI, sent the lock ID, there may be another to do I'm afraid as we have two installations. We have also tried without our network monitoring (it seems the think ironcad.com is suspect !), just in case the activation was being blocked at our end, that did not help either. Edited March 9, 2021 by Mike Hatch add comments Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted March 10, 2021 Author Share Posted March 10, 2021 Received and loaded the licence file from Blake, IC2021 reported successful installation, but on running IC2021 subsequently I'm still on a 30 day trial. It appears an IRONCAD COMPOSE 2021 licence has been added (image below) but not IronCAD 2021 ? Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted March 10, 2021 Author Share Posted March 10, 2021 New package has just turned up, IC2021 now out of trial mode, many thanks. 1 Quote Link to comment Share on other sites More sharing options...
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