IronKevin Posted April 30 Share Posted April 30 Rename: C:\Program Files\IronCAD\2024\bin\CAXADraft to C:\Program Files\IronCAD\2024\bin\CAXADraft_Backup Quote Link to comment Share on other sites More sharing options...
IronKevin Posted April 30 Share Posted April 30 Or Rename: C:\Program Files\IronCAD\2023\bin\CAXADraft to C:\Program Files\IronCAD\2023\bin\CAXADraft_Backup Quote Link to comment Share on other sites More sharing options...
Dipo Posted April 30 Author Share Posted April 30 Thanks for the replies, Kevin. I'll let you know by tomorrow Quote Link to comment Share on other sites More sharing options...
respighi Posted May 1 Share Posted May 1 The folder cannot be renamed, it is in use by another program (also after restart). I'm not able to find any running programs or background processes related to IronCAD or Caxa Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 1 Share Posted May 1 Try this then: Rename: C:\Program Files\IronCAD\2023\bin\CAXADraft\bin to C:\Program Files\IronCAD\2023\bin\CAXADraft\bin_Backup Quote Link to comment Share on other sites More sharing options...
respighi Posted May 3 Share Posted May 3 Tried it but it still doesn't resolve the issue. Quote Link to comment Share on other sites More sharing options...
Dipo Posted May 3 Author Share Posted May 3 12 minutes ago, respighi said: Tried it but it still doesn't resolve the issue. Me too Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 3 Share Posted May 3 Could we look at your PC remotely sometime? If so: Go to https://connect.teamviewer.com Run the downloaded .exe Send me Your ID and Password so I can connect Quote Link to comment Share on other sites More sharing options...
Dipo Posted May 4 Author Share Posted May 4 Hey Kevin! Yes! Can we do it on Tuesday 7th? I'm out of the office until then. Let me know what time would be good for you. Thank you! I really appreciate Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 6 Share Posted May 6 Can you do Tuesday 7th at 8:30am ET? Quote Link to comment Share on other sites More sharing options...
GNÄSLUND Posted May 6 Share Posted May 6 There is an update coming for Windows 11 with some fixes regarding Explorer and working with archive folders. It is a long shot but could be related. Only available on the "insider" release channel for now though https://blogs.windows.com/windows-insider/2024/05/03/announcing-windows-11-insider-preview-build-22635-3570-beta-channel/ Quote Link to comment Share on other sites More sharing options...
Dipo Posted May 7 Author Share Posted May 7 18 hours ago, IronKevin said: Can you do Tuesday 7th at 8:30am ET? Yes! I'm sending you a private message with TeamViewer ID and Psw. Thank you! Quote Link to comment Share on other sites More sharing options...
GKIŚLUK Posted May 10 Share Posted May 10 Hi guys, do you have any updates? Have you been able to trace the source of the problem? Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 10 Share Posted May 10 We are still working on this. Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 14 Share Posted May 14 Another idea from R&D: Another thing they can try is: Add the ironcad installation folder: C:\Program Files\IronCAD\2024, C:\Program Files\IronCAD\2023, ironad.exe and file type: ics, icd, icc to the exclusion list: 1. Select Start , then open Settings . Under Privacy & security , select Virus & threat protection. 2. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions. file:///C:/Users/kdevoll/AppData/Local/Temp/msohtmlclip1/01/clip_image002.gif 3. Select Add an exclusion, and then select from files, folders, file types, or process. A folder exclusion will apply to all subfolders within the folder as well. Quote Link to comment Share on other sites More sharing options...
respighi Posted May 15 Share Posted May 15 @IronKevin Tried it, and again it doesn't help. Quote Link to comment Share on other sites More sharing options...
IronKevin Posted May 24 Share Posted May 24 Questions from R&D: Do they have NVIDIA graphical cards? If so, can they check NVIDIA web site for any graphical card update for window 11 ? Do they save/load ironCAD file from folders which sync with other network drives such as onedrive, google drive, dropbox etc? Do they save/load IronCAD files that are mapped to a network drive or just a pure local drive? If it is network drive, can they try to put these files in local drive and will they still have the same issue? Another try is 1) Go to the taskbar and click on the search bar. Enter: “indexing options”. The indexing options dialogue box will appear. 2) Click “modify” and then drill down and add folders where your catalogs are to EXCLUDE from indexing and then save. Do they use any anti-virus softwares such as window defense, Avast, etc? If so, can they add ironcad installation folders and file types such as .ics, icd, *.icc as anti-virus’s excluded list? Quote Link to comment Share on other sites More sharing options...
dleczynski Posted May 25 Share Posted May 25 I have another funy example. If un install graphic and system download clear driver and install again - all working. But if you restart Windows ironcad not use graphic. You can again uninstall and can work. Quote Link to comment Share on other sites More sharing options...
respighi Posted Monday at 05:23 AM Share Posted Monday at 05:23 AM 1. NVIDIA RTX A2000 windows is running all the latest updates 2. No external network drive services 3. All files and catalogs loaded from a local mapped network drive (this is necessary because I've got colleagues who a working with me in IronCAD) 4. Indexing is only enabled on my local c:/ drive, nothing gets indexed from my network drives. 5. Only Windows Defender, added ICCompose.exe, ICDraft.exe, INOVATE.exe, IRONCAD.exe to the exclusion list. And added C:\Program Files\IronCAD to the inbound/outbound exclusion list. PC (Notebook) specs: AMD Ryzen 7 5800H with Radeon Graphics NVIDIA RTX A2000 Graphics Card 32GB RAM Windows 11 Pro So far all the mods/changes have 0 effect the issue still persists. Quote Link to comment Share on other sites More sharing options...
Dipo Posted Monday at 08:01 AM Author Share Posted Monday at 08:01 AM 2 nVidia RTX 4050 and 1 Quadro P2000 - latest updates No external network drive services The catalogs are loaded from local, the files we work on are loaded from a local mapped network drive. A few months ago we also tried working with the files locally, but nothing changed 1 PC Defender, 2 PCs Sophos - added ICCompose.exe, ICDraft.exe, INOVATE.exe, IRONCAD.exe to the exclusion list. Memory increases continue with explorer.exe, large files cause memory to increase very quickly. One thing I noticed: If I open the file path (as seen in the image), windows creates another instance of Explorer.exe Quote Link to comment Share on other sites More sharing options...
RGOTTI Posted Wednesday at 04:39 PM Share Posted Wednesday at 04:39 PM I don't need to save a file to mess up explorer.exe Just move an object with triball Ironcad.mp4 Quote Link to comment Share on other sites More sharing options...
Dipo Posted yesterday at 07:29 AM Author Share Posted yesterday at 07:29 AM OMG, this memory leak is very serious. I hope it's resolved as soon as possible, it's really difficult to work this way. Quote Link to comment Share on other sites More sharing options...
Dipo Posted yesterday at 07:49 AM Author Share Posted yesterday at 07:49 AM (edited) With each move of the TriBall explorer.exe increases the memory. Also in IronCAD 2023, I confirm. 2024-05-30 094541.mp4 Edited yesterday at 02:16 PM by Dipo Quote Link to comment Share on other sites More sharing options...
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