IC crashes at catalog opening on a client - server installarion

[Ironcad Belgium and France]

Hi everyone, for months now, one of my customer is running 5 seats whith NLM. The catalogs (Mechanical and IC) are saved on a brand new windows server. My customer reports that 80% of the catalog opening makes IC crash. Today, as a workaround, they first click on Save on top of the catalog browser and next they open the selected catalog. Does one of you have some advice for me or does one of you have an explanation about the workaround that in my opinion really makes no sense. One last information: they experienced the same problem even before moving to the new windows server recently. Thanks beforehand.

[Bertrand Kim]

Did you fix it?

[SSIMMONS]

On 10/19/2023 at 1:46 AM, Ironcad Belgium and France said:

Hi everyone, for months now, one of my customer is running 5 seats whith NLM. The catalogs (Mechanical and IC) are saved on a brand new windows server. My customer reports that 80% of the catalog opening makes IC crash. Today, as a workaround, they first click on Save on top of the catalog browser and next they open the selected catalog. Does one of you have some advice for me or does one of you have an explanation about the workaround that in my opinion really makes no sense. One last information: they experienced the same problem even before moving to the new windows server recently. Thanks beforehand.

I do know that if you are trying to share catalogs on a server it is a no no in my experience. We have had all sorts of weird issues doing that, but you can keep a standard version on the shared server that people can then save off onto their own systems and it seems to operate pretty well after that. Maybe there are too many people accessing a shared catalog and it's crashing as a result? We have not tried it with larger than three people at a time so I am not sure how it would react.