Guest Hein Posted October 27, 2020 Share Posted October 27, 2020 Hi We are thinking of moving to Ironcad from Autodesk. How is Ironcads support? As with autodesk has a good online community where one can easily get help from other users. Quote Link to comment Share on other sites More sharing options...
tlehnhaeuser Posted October 27, 2020 Share Posted October 27, 2020 I feel it's just as good as Autodesk if not better. The community is tight knit of users willing to support each other in addition to the resellers and IronCAD directly. If this is your concern, rest assured it shouldn't be. Cheers Tom Quote Link to comment Share on other sites More sharing options...
Cary OConnor Posted October 27, 2020 Share Posted October 27, 2020 Hi Hein, I'll let other users respond to your questions about the community. But IronCAD corporate support will monitor the community as well to help answer questions. Your local reseller will also be a valuable resource to assist in learning the product and helping you get up to speed in IronCAD's design process. Looking forward to hearing more from you! Cary Quote Link to comment Share on other sites More sharing options...
SSIMMONS Posted October 27, 2020 Share Posted October 27, 2020 Hey Hein, Let me start by saying that I am in no way affiliated with IronCAD and have been a user for about 3 years now. If you post a question on this forum, you will almost always get an answer or multiple answers of methods, comment, etc. within a couple hours (sometimes and often sooner). I have met some of the people who work for and with the company (including Cary) and they are very responsive and willing to help customers. I don't think you will have any problems with customer support if you go with IC. They certainly don't give the impression that they make a product and you have to live with it like a lot of other companies. Customers get real input and it is nice to see some of the creative ways people solve problems on here. Just the way I see things, Good Luck! - Spencer Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted October 27, 2020 Share Posted October 27, 2020 Hi, I can only fully agree with the comments made here. Response here in the forums is very good, helpful and knowledgeable, limited only by time zones, but for me that works in my favour, ask a question in the evening and I'll have the answer in the morning. Been a user for many years and would not go anywhere else. Quote Link to comment Share on other sites More sharing options...
Guest Hein Posted October 28, 2020 Share Posted October 28, 2020 Thank you very many guys I appreciate the responses, I feel much more assured to get the decision makers to change over to IC. Hopefully you guys will be helping me in the coming months, I am full of questions. Have a good day all. Quote Link to comment Share on other sites More sharing options...
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