Mike Hatch Posted June 6, 2019 Share Posted June 6, 2019 I'm getting an occasional warning dialog on saving a design, see attached file, other than that all seems to be fine. "SmartDimension highlight" with a backup file path. Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted June 6, 2019 Author Share Posted June 6, 2019 Having said all was fine, it seems that the auto backups have stopped. I do a manual save with added -1, -2, -3 to the filename, usually once a day, over and above regular saves during the day. This backups stopped at -24, design is now at -32, so about a week ago backups stopped. I would say possibly about the same time the warning dialog started but that's just supposition. IC2019, V21 PU1, 64bit build 15921, 2019-04-09 Quote Link to comment Share on other sites More sharing options...
IronKevin Posted June 6, 2019 Share Posted June 6, 2019 Hi Mike, Can you send us the Scene data, if it's to large to email you can send it via www.wetransfer.com to support@ironcad.com Thanks, Kevin Quote Link to comment Share on other sites More sharing options...
IronKevin Posted June 7, 2019 Share Posted June 7, 2019 Hi Mike, I got your files, thanks. I'm not seeing the save error in 2019PU1SP1, please try installing the SP1: https://www.ironcad.com/product-update/2019-product-update-1-service-pack-1/ Kevin Quote Link to comment Share on other sites More sharing options...
IronKevin Posted June 7, 2019 Share Posted June 7, 2019 Also, a question from R&D: Are you saving the backups to a local folder (or a different drive than where the file is open or IC is installed) or a network folder. Maybe there is a difference where it is being saved. Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted June 14, 2019 Author Share Posted June 14, 2019 On 6/7/2019 at 7:22 PM, IronKevin said: Also, a question from R&D: Are you saving the backups to a local folder (or a different drive than where the file is open or IC is installed) or a network folder. Maybe there is a difference where it is being saved. To a local folder - C:\Users\Mike.Hatch\Downloads\Documents\IRONCAD 2019\Backup The working files are in - C:\D\Local_Working\_Working\Jobs for Graham\Uniphy Ltd Files up to version -24 of this job were being saved then they stopped, about the same time (possibly ?) the error message started popping up. Service pack 1 installed, Quote Link to comment Share on other sites More sharing options...
IronKevin Posted June 14, 2019 Share Posted June 14, 2019 Incident 112395 We will keep investigating this. Kevin Quote Link to comment Share on other sites More sharing options...
IronKevin Posted June 14, 2019 Share Posted June 14, 2019 I'm told the error message is mistaken, it should read something like "the backup space is full". Quote Link to comment Share on other sites More sharing options...
Mike Hatch Posted June 17, 2019 Author Share Posted June 17, 2019 Thanks Kevin Quote Link to comment Share on other sites More sharing options...
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