jolizon590016 Posted September 22, 2021 Share Posted September 22, 2021 Hi, My IC2021 shuts down when using smart paint on face. regards Smartpaint face shutdown.mp4 WL585 VAN.ics Quote Link to comment Share on other sites More sharing options...
IronKevin Posted September 22, 2021 Share Posted September 22, 2021 I opened your file and applied the SmartPaint but didn't get the crash. I'll ask others to try it. Do you have all the updates and hotfixes installed for 2021? https://www.ironcad.com/product-updates/ Quote Link to comment Share on other sites More sharing options...
jolizon590016 Posted September 22, 2021 Author Share Posted September 22, 2021 Hi Kevin, I think I have most of the updates as I installed the latest version along with a clean windows. Thanks and regards Quote Link to comment Share on other sites More sharing options...
IronKevin Posted September 22, 2021 Share Posted September 22, 2021 Please download and install the Microsoft Debugger: https://go.microsoft.com/fwlink/?linkid=864422 (install just the Debugging Tools for Windows from the SDK installer) 1. Start the WinDebugger (Start, Programs, Windows Kits, Debugging Tools for Windows (X64), WinDbg (x64) 2. In WinDbg, go to File, "Open Executable" 3. Browse to ironcad.exe (typically in C:\Program Files\IronCAD\IRONCAD\20xx\bin) 4. Click No to the question "Save information for workspace"? (if it comes up) 5. Click View, Call Stack 6. Press F5 to go (you may have to press F5 several times to get IronCAD starting, the bottom of the WinDebugger Command window should say "Debuggee is running" when it is actually going) 7. Let IronCAD attempt to run as usual. Then when the crash occurs save and send the window text in WinDbg: 1. Select the Command window 2. Go to the Edit menu, "Write Windows Text to File..." 3. Select the Calls window. 4. Go to the Edit menu, "Write Windows Text to File..." Then send those text files. These files can help us determine why IronCAD is failing. Quote Link to comment Share on other sites More sharing options...
jolizon590016 Posted September 23, 2021 Author Share Posted September 23, 2021 Hi Kevin, Running debug did strange things, I was able to smart paint the faces (around 7) and stalled on the 8th. It didn't shut down IC only when I closed the debug window. I've attached the files, and thank you for this. regards windg1.TXT windgcall.TXT Quote Link to comment Share on other sites More sharing options...
IronKevin Posted September 23, 2021 Share Posted September 23, 2021 Try installing this Microsoft redistributable. vcredist_x64.exe Quote Link to comment Share on other sites More sharing options...
jolizon590016 Posted September 23, 2021 Author Share Posted September 23, 2021 (edited) Hi Kevin, appreciate getting back to me and thank you, It didn't proceed as it should: Do I have to uninstall this first and Windows after? regards Unistalled and got this log dd_vcredist_amd64_20210924090533.log After removing all in list related to MS Visual C++ on the list It didn't crash when change the smart paint on the face: W10 21H1 19043.1237 version is different Edited September 23, 2021 by jolizon590016 Quote Link to comment Share on other sites More sharing options...
dleczynski Posted September 30, 2021 Share Posted September 30, 2021 When you install patch pu1 or other update you need clear your customization files. Thanks this should be working good. Quote Link to comment Share on other sites More sharing options...
jolizon590016 Posted October 1, 2021 Author Share Posted October 1, 2021 Hi Dariusz, I will keep that in mind, thank you. So far it hasn't crashed but there a series of W10 MS Visual C++ update again. Quote Link to comment Share on other sites More sharing options...
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