Saving issue

[KLEA]

I have updated to the 2019 release and am having issues saving a model after inserting a view into CAXA through the 3D Interface.

 

Once the drawing has been inserted, I am unable to save any changes made to the original model and the following message pops up:

Error: cannot save to the file:

(file path)

 

Possible reasons: U(HRESULT=0X80004005)

or cannot access the file, disk errors, etc.

 

Do you want to save it to the following temporary file?

C:\Users\User\AppData\Local\Temp\(file name)

Saving to the temporary file does not work either and I have to save the file to a different name and re-insert the drawing into CAXA every time I make any change to the model.

 

Could this be an issue with my computer or is this an IronCAD issue?

 

Thanks for any help you can give.

[IronKevin]

First start by uninstalling IronCAD, clearing the C:\Program Files\IronCAD\2019\bin folder and reinstalling.

 

Let's start with that.

[Mike Allen]

I'm seeing this error, also - always associated with a drawing, not the scene. So far, I can let it save the temporary icd file (which apparently saves a link in the directory I'm working in.) If I close & restart IronCAD, I'm able to open the temporary file & save back to my working directory.

 

I think it must be related to the size of the drawing, at least for me. The file that has given me the most trouble was >780MB (26 sheets, with lots of jpg images.)

[Cary OConnor]

Are you saving by default to a network drive or local drive in these cases that get the message?

 

Cary

[Mike Allen]

Our working directories are on a network location, but the temp files are saved to my C:\Users\MichaelAllen\AppData\Local\Temp.

[Mike Allen]

Just a thought - we have solid state drives that are fast, but small. My temp folder is always filling the available space. IronCAD regularly creates TMP files that don't get deleted, unless I do it manually. (Plus, we frequently use PhotoShop, which requires a fair amount of space for a scratch disk.) Could it be that IC is having trouble when the available local drive space is low?

[Cary OConnor]

Hi Mike,

 

I think we may have found the issue with the save. Attached are Hotfix DLL's that you can place in your Bin folder (back-up you bin folder first before copy). Please give this a test to see if you experience the save issue.

 

We believe it is related to a file being opened as Read-only while you are trying to save the main file.

 

Let me know,

Cary

 

2019SP1_bin.zip

[Mike Allen]

Will do.

[KLEA]

re-installing the program seems to have worked for me.

 

thanks

[Mike Allen]

Our IT guy says it may be a week before he can do the install for us.

[Mike Allen]

I just got this again.

 

I had just saved the associated scene as a new revision & there are 2 drawing files associated with the scene (both open at the time.) I had updated the views on the first drawing file & was trying to do a Save As to the new rev. letter.

 

After cancelling the above dialog, I got this:

 

Interesting that it failed to save because the operation completed successfully.

 

We're running SP1 & I never installed the above hotfix.

 

*********

Tried to save again & it saved with no errors.

 

*********

As far as I know, no one else had the scene file open.

 

*********

On the 2nd drawing file, same process. Cancel the first error dialog & it tells me it failed to save because the operation completed successfully. Save As a 2nd time & it saved without problems.

Edited January 30, 2019 by Mike Allen

[IronKevin]

Please check the temp folder: C:\Users\%USERNAME%\AppData\Local\Temp\ic_dbg

And see if there is any log files with Commit_XXXXXXXXXXXXX.log. If so, please email us these log files.

 

Also:

go to C:\Program Files\IronCAD\2019\bin folder, sort by Date modified and screen shot the latest dlls to make sure the new dlls from SP1 are delivered.

 

 

[Mike Allen]

Files sent.