Yucheng Liu Posted December 1, 2017 Share Posted December 1, 2017 I currently installed IronCad 2017 on Windows 10. It disappointed me: First of all, IC crashed down many times without any warning. Second, IC ended with warning but I did not have change to save files Last, It freezes sometimes when I open more that one assembly files, I have to use Task Manager to kill IC. I am kind of regret to upgrade IC to 2017, for me 2015 is more stable that the new one. Any one know what the possible reasons are? Thanks Quote Link to comment Share on other sites More sharing options...
Cary OConnor Posted December 1, 2017 Share Posted December 1, 2017 This doesn't sound like a correct setup or possibly a Graphic Card conflict. We have large numbers of user on Win 10 without these issues. Please contact support and they can help with a GoTo meeting to debug. Maybe try running as administrator as well to make sure the registry is set correctly. Cary Quote Link to comment Share on other sites More sharing options...
dleczynski Posted December 1, 2017 Share Posted December 1, 2017 (edited) Any one know what the possible reasons are? Thanks 46450[/snapback] 1. Uninstall IRONCAD 2. Install the AIO210 package to windows 10 http://www.ironcad.pl/pobieranie/aio210.zip 3. Restart the computer 4. Install IRONCAD This magic will make your IRONCAD work properly. Tested on 500+ installations with windows 10, 8 etc ... Edited December 1, 2017 by dleczynski Quote Link to comment Share on other sites More sharing options...
Yucheng Liu Posted December 4, 2017 Author Share Posted December 4, 2017 Thanks both, I will let my administrator do it. Quote Link to comment Share on other sites More sharing options...
Yucheng Liu Posted December 18, 2017 Author Share Posted December 18, 2017 1. Uninstall IRONCAD 2. Install the AIO210 package to windows 10 http://www.ironcad.pl/pobieranie/aio210.zip 3. Restart the computer 4. Install IRONCAD This magic will make your IRONCAD work properly. Tested on 500+ installations with windows 10, 8 etc ... 46452[/snapback] Have tried by my administrator according to the above steps, same things happened too: freezing and crashing. Just wonder why? Quote Link to comment Share on other sites More sharing options...
IronKevin Posted December 18, 2017 Share Posted December 18, 2017 Try this to debug: Please download and install the Microsoft Debugger: https://www.microsoft.com/click/services/Re...R_EAC=300135395 (install just the Debugging Tools for Windows from the SDK installer, it says it's for Windows 8 but it works for Windows 7 and 10) 1. Start the Win Debugger 2. In WinDbg, go to File, "Open Executable" 3. Browse to ironcad.exe (typically in C:\Program Files\IronCAD\IRONCAD\20xx\bin) 4. Click No to the question "Save information for workspace"? 5. Click View, Call Stack 6. Press F5 to go (you may have to click F5 several times to get IronCAD starting, the bottom of the WinDebugger Command window should say "Debuggee is running" when it is actually going) 7. Let IronCAD attempt to run as usual. Then when the crash occurs save and send the window text in WinDbg: 1. Select the Command window 2. Go to the Edit menu, "Write Windows Text to File..." 3. Select the Calls window. 4. Go to the Edit menu, "Write Windows Text to File..." Then send those text files. These files can help us determine why IronCAD is failing. Quote Link to comment Share on other sites More sharing options...
dleczynski Posted December 18, 2017 Share Posted December 18, 2017 Hym... it always works. You can try to install a driver package. They are also very good. https://drp.su/en Quote Link to comment Share on other sites More sharing options...
Yucheng Liu Posted December 21, 2017 Author Share Posted December 21, 2017 Hi, Kevin, The attached files are recording files when IC freezed. When I run WinDbg, my IronCad was really slow, and I am not sure if the Windbg cause the freezes or just normal freezes. Thanks, Try this to debug: Please download and install the Microsoft Debugger: https://www.microsoft.com/click/services/Re...R_EAC=300135395 (install just the Debugging Tools for Windows from the SDK installer, it says it's for Windows 8 but it works for Windows 7 and 10) 1. Start the Win Debugger 2. In WinDbg, go to File, "Open Executable" 3. Browse to ironcad.exe (typically in C:\Program Files\IronCAD\IRONCAD\20xx\bin) 4. Click No to the question "Save information for workspace"? 5. Click View, Call Stack 6. Press F5 to go (you may have to click F5 several times to get IronCAD starting, the bottom of the WinDebugger Command window should say "Debuggee is running" when it is actually going) 7. Let IronCAD attempt to run as usual. Then when the crash occurs save and send the window text in WinDbg: 1. Select the Command window 2. Go to the Edit menu, "Write Windows Text to File..." 3. Select the Calls window. 4. Go to the Edit menu, "Write Windows Text to File..." Then send those text files. These files can help us determine why IronCAD is failing. 46617[/snapback] Dec_21_Call_2.TXT Dec_21_command_2.TXT Dec_21_Call_1.TXT Dec_21_command_1.TXT Quote Link to comment Share on other sites More sharing options...
dleczynski Posted December 21, 2017 Share Posted December 21, 2017 uninstall the card and wait for it to be reinstalled. It helps many times. Quote Link to comment Share on other sites More sharing options...
IronKevin Posted December 22, 2017 Share Posted December 22, 2017 Yucheng, Do you also know what you were doing during the crashes that led to these logs (I assumed it crashed when you finished these logs but looking at the logs it seems it never crashed, we need logs from when it crashes). Quote Link to comment Share on other sites More sharing options...
Yucheng Liu Posted December 22, 2017 Author Share Posted December 22, 2017 Yucheng, Do you also know what you were doing during the crashes that led to these logs (I assumed it crashed when you finished these logs but looking at the logs it seems it never crashed, we need logs from when it crashes). 46665[/snapback] Recently, IC just freezes, I had to stop IC by using Task Manager. When it freezes, I could not use IC anymore. And I stopped it first, then save these files. Quote Link to comment Share on other sites More sharing options...
IronKevin Posted December 22, 2017 Share Posted December 22, 2017 Sorry, I thought it was crashing. Since it's a freeze and not a crash the logs won't help. Dariusz' suggestion to reinstall the graphics driver is a good next step. Quote Link to comment Share on other sites More sharing options...
Yucheng Liu Posted December 22, 2017 Author Share Posted December 22, 2017 Sorry, I thought it was crashing. Since it's a freeze and not a crash the logs won't help. Dariusz' suggestion to reinstall the graphics driver is a good next step. 46667[/snapback] I will try his idea later. But there is another kind of freeze I want to tell you. The IC does not refresh the screen completely when I switch one file to another file. I still can work on other files and even the freeze one I can save and exit. I have switch 3 computer since I started using IC, but the monitor and keyboard are still the same, this lets me think that there might be problem with my monitor. What do you think? Kevin. Quote Link to comment Share on other sites More sharing options...
IronKevin Posted December 22, 2017 Share Posted December 22, 2017 Sounds like a graphics card issue, do all 3 computers use the same card? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.