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> IronCad Compose & customers

bmckelvie
post Jun 10 2017, 06:21 PM
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I have had a few clients who i have recommend use compose to review the models or drawingsI make for them.

Its a great tool but has 2 major pitfalls which I believe are hurting Ironcads' image.

1. The clients absolutely hate that they have to download the complete ironcad suit to use it. They hate it to the point of swearing and indicating that they hate Ironcad which is the exact opposite reaction I/we as a user group wants. A way better and less intrusive option would be the startup splash screen saying they can get a free trial of Ironcad and give the link.

2. every time Ironcad updates anyone using only compose needs to automatically update too. It looks really bad on Ironcad when i have to fight every 6 months trying to get clients to be capable of just looking at models.

The way I see it, Compose is many peoples first step into the Ironcad world. It needs to be seamless and perfect.

Sorry about the rant
Brent
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tlehnhaeuser
post Jun 12 2017, 09:49 AM
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I haven't gotten much feedback like Brent, however I can certainly see the issues. I think making Compose a cloud-based system may be the best option.

Customers who dont use any CAD want to easiest path to viewing their files as possible without major overhead.
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MEKSTRAND
post Jun 13 2017, 03:48 AM
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IRONCAD COMPOSE 2017 - Stand-alone installation

There is a stand-alone installation file for IRONCAD COMPOSE 2017 available here:
http://www.ironcad.com/design-collaboratio...roncad-compose/

The standalone installation contains no auto update functionality.
When the IRONCAD Suite is updated you need to download and install the latest stand-alone version.


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GSIM
post Sep 3 2017, 09:07 AM
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This is exactly the same issue I have had with several clients. They just do not like having to download a new version of compose every few months even if they can find a link and if I have to ask them to download the full trial version that is game over. They engage me to do all of the modelling and drawings they just want the easiest option possible to view the models.
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