To add insult to injury, there was a very nice (really - no sarcasm or anything) person calling me from IC yesterday asking all kinds of question - what I use IC for, how it helps me, etc - marketing stuff. I am very happy to help you guys sell more seats and prosper, but THEN - then she asked me what I would like to see improved or added to IC, or some such. I mean - I and others here have been going at it for years - telling you guys what it is that we want - no, NEED! I understand I am not gonna get everything I want (need), even though some of these things are both elementary and optional, but there are some things many people have requested for years!
I remember there was an e-mail questionnaire that we filled out - as if the forums weren't enough. Now there is a real human being asking questions. Is this, like, a new marketing manager having a burst of activity that then goes under the folder "Done a Study of Customer Preferences/Complaints"?
Please don't misunderstand me - I LIKE both the product and the company; it is painful to see a potentially fantastic product not enjoying the success it deserves, and driving even its loyal (since version 3.2 in my case) supporters to exasperation !
-Alex.