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System setting up


Yucheng Liu

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I currently installed IronCad 2017 on Windows 10. It disappointed me:

First of all, IC crashed down many times without any warning.

Second, IC ended with warning but I did not have change to save files

Last, It freezes sometimes when I open more that one assembly files, I have to use Task Manager to kill IC.

 

I am kind of regret to upgrade IC to 2017, for me 2015 is more stable that the new one.

 

Any one know what the possible reasons are?

 

Thanks

 

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This doesn't sound like a correct setup or possibly a Graphic Card conflict. We have large numbers of user on Win 10 without these issues. Please contact support and they can help with a GoTo meeting to debug.

 

Maybe try running as administrator as well to make sure the registry is set correctly.

 

Cary

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Any one know what the possible reasons are?

 

Thanks

46450[/snapback]

 

1. Uninstall IRONCAD

2. Install the AIO210 package to windows 10 http://www.ironcad.pl/pobieranie/aio210.zip

3. Restart the computer

4. Install IRONCAD

 

This magic will make your IRONCAD work properly. Tested on 500+ installations with windows 10, 8 etc ...

net_framework_windows.png

Edited by dleczynski
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  • 2 weeks later...
1. Uninstall IRONCAD

2. Install the AIO210 package to windows 10 http://www.ironcad.pl/pobieranie/aio210.zip

3. Restart the computer

4. Install IRONCAD

 

This magic will make your IRONCAD work properly. Tested on 500+ installations with windows 10, 8 etc ...

46452[/snapback]

 

Have tried by my administrator according to the above steps, same things happened too: freezing and crashing.

Just wonder why?

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Try this to debug:

 

Please download and install the Microsoft Debugger:

 

https://www.microsoft.com/click/services/Re...R_EAC=300135395

(install just the Debugging Tools for Windows from the SDK installer, it says it's for Windows 8 but it works for Windows 7 and 10)

 

 

1. Start the Win Debugger

2. In WinDbg, go to File, "Open Executable"

3. Browse to ironcad.exe (typically in C:\Program Files\IronCAD\IRONCAD\20xx\bin)

4. Click No to the question "Save information for workspace"?

5. Click View, Call Stack

6. Press F5 to go (you may have to click F5 several times to get IronCAD starting, the bottom of the WinDebugger Command window should say "Debuggee is running" when it is actually going)

7. Let IronCAD attempt to run as usual.

 

Then when the crash occurs save and send the window text in WinDbg:

1. Select the Command window

2. Go to the Edit menu, "Write Windows Text to File..."

3. Select the Calls window.

4. Go to the Edit menu, "Write Windows Text to File..."

 

Then send those text files. These files can help us determine why IronCAD is failing.

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Hi, Kevin,

The attached files are recording files when IC freezed. When I run WinDbg, my IronCad was really slow, and I am not sure if the Windbg cause the freezes or just normal freezes.

 

Thanks,

 

Try this to debug:

 

Please download and install the Microsoft Debugger:

 

https://www.microsoft.com/click/services/Re...R_EAC=300135395

(install just the Debugging Tools for Windows from the SDK installer, it says it's for Windows 8 but it works for Windows 7 and 10)

1.            Start the Win Debugger

2.            In WinDbg,  go to File, "Open Executable"

3.            Browse to ironcad.exe (typically in C:\Program Files\IronCAD\IRONCAD\20xx\bin)

4.            Click No to the question "Save information for workspace"?

5.            Click View, Call Stack

6.            Press F5 to go (you may have to click F5 several times to get IronCAD starting, the bottom of the WinDebugger Command window should say "Debuggee is running" when it is actually going)

7.            Let IronCAD attempt to run as usual.

 

Then when the crash occurs save and send the window text in WinDbg:

1.            Select the Command window

2.            Go to the Edit menu, "Write Windows Text to File..."

3.            Select the Calls window.

4.            Go to the Edit menu, "Write Windows Text to File..."

 

Then send those text files.  These files can help us determine why IronCAD is failing.

46617[/snapback]

Dec_21_Call_2.TXT

Dec_21_command_2.TXT

Dec_21_Call_1.TXT

Dec_21_command_1.TXT

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Yucheng,

 

Do you also know what you were doing during the crashes that led to these logs (I assumed it crashed when you finished these logs but looking at the logs it seems it never crashed, we need logs from when it crashes).

46665[/snapback]

 

Recently, IC just freezes, I had to stop IC by using Task Manager. When it freezes, I could not use IC anymore. And I stopped it first, then save these files.

 

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Sorry, I thought it was crashing. Since it's a freeze and not a crash the logs won't help.  Dariusz' suggestion to reinstall the graphics driver is a good next step.

46667[/snapback]

 

I will try his idea later. But there is another kind of freeze I want to tell you. The IC does not refresh the screen completely when I switch one file to another file. I still can work on other files and even the freeze one I can save and exit. I have switch 3 computer since I started using IC, but the monitor and keyboard are still the same, this lets me think that there might be problem with my monitor. What do you think? Kevin.

 

 

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